At allmineral, we know just how vital great customer service is. Our service team is available 24/7 and we adapt our remote support to meet your specific requirements. This means we are always able to provide the assistance you need. 

Virtual Experience Training

Our Virtual Experience Training is a simulator-based method for advanced learning. It represents a risk-free opportunity for your employees to gain experience in the operation of plants. As the process conditions in plants are always changing, the training is suitable for beginners and experienced maintenance and operating personnel alike.

By providing this comprehensive training to your employees, you will be able to ensure greater utilisation throughout your entire production process. You can also benefit from reduced start times, minimal losses and fewer unexpected interruptions.

Connected Services

allmineral Connected Services gives you access to experts across the globe as required. Our cutting-edge service model helps you optimise maintenance work and production processes – and resolve problems more quickly. Based on our dedicated platform, it features three core elements:

  • Online monitoring
  • Remote troubleshooting
  • Regular assessment and monitoring by our experts

We require remote access to your machine data in order for our remote support team to rectify faults in your system. For this purpose, we connect your machines to a specialised online data collection system that provides real-time information and enables a proactive approach. This helps improve the key performance indicators of your machines and products alike.

Of course, the safety of your data is our top priority and you retain ownership of all information. Data is exchanged only between our experts working on your specific project. We maintain strict compliance with the latest standards in order to guarantee the security of information relating to users, machines and the software you use. The required data is agreed on a project-by-project basis and in accordance with your individual needs.

We use the accumulated data to provide you with a regular Expert Assessment Service including detailed reports and an action plan – thereby ensuring full transparency at all times.

Troubleshooting

On request, we can also provide remote monitoring of the functionality and technical status of your entire plant. Our Connected Troubleshooting Service helps us detect system faults more quickly and engage the relevant experts. This makes it possible to solve problems at an early stage, promptly resume production processes and minimise losses. 

 

How you benefit:

  • Quick detection of the underlying cause
  • Optimum decision-making based on expert advice
  • Quick troubleshooting and prevention of recurring problems
  • Improved availability and utilisation of your machines

Our expert network is guaranteed to promptly resolve all problems and issues experienced by customers.

Digital process optimisation

allmineral’s Digital Advisory Tools enable you to benefit from the skill and knowledge of our experts, whether remotely or on site. Digital process optimisation enhances the reliability of your processing and recycling plants, ensuring stable, reliable production workflows that also improve your energy efficiency.

All in all, our digital support is sure to substantially boost your profitability. 

Boost your performance and productivity

From simple spare parts to complex maintenance and repair solutions, no job is too small and no challenge too big for us. Our thorough approach enables us to pinpoint your individual operational requirements and develop the ideal solution. We then draw on our innovative technologies and superlative expertise to deliver the best possible results for your company. 

More individual consulting
tailored to your needs.

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